Step-free access to our buses

With very few exceptions, the transport companies in the ZVV only use buses that can be lowered.

Planning

The easiest way to plan your trip is to use the ZVV online timetable or the ZVV app. The connection query can be restricted to connections barrier-free connections. You can also extend the transfer times. Fnd more about these functions here.

Vehicles

With a few exceptions, the transport companies in the ZVV only operate low-floor buses that can be lowered. Exceptions: Small buses on the lines 137, 533, 534, 871, 878 and 879 are not suitable for wheelchair users.

Boarding

It is best for disabled passengers to board at the front. This way the driver can see you better, keep the door open longer or help you if necessary. Press the blue wheelchair button if you need more time or help getting on or off the bus.

The height of the step between the bus and the stop varies from stop to stop. At some stops, wheelchair users can board and alight independently.

At many stops, wheelchair users require assistance from the driver. Wheelchair ramps are located at the second door from the front. This is also where the wheelchair spaces are located. The driver will help you get on and off the bus.

If the bus stop has no pavement or is too narrow, people in wheelchairs may not be able to get on or off the bus even with the wheelchair ramp. In these cases, you can request a shuttle.