Ombudsman's Office

As a passenger of public transport in the canton of Zurich, you have the option of writing to the Ombudsman's Office of the canton of Zurich. The ombudsstelle mediates between passengers and transport companies if they cannot come to an agreement.

The ombudsman, Jürg Trachsel, is an independent mediator elected by the cantonal parliament. He helps anyone who contacts him, provided the problem is with a cantonal authority or administrative body. He examines the matter, intervenes in cases of conflict and helps the parties involved to find a fair solution.

Ombudsman's Office of the Canton of Zurich
Jürg Trachsel
Forchstrasse 59
Postfach
8090 Zurich
ombudsstelle@ombudsstelle.zh.ch

More information is available in German at www.ombudsstelle.zh.ch.