Customer centre
You can contact our employees at the ZVV-Contact customer centre for personal and direct advice.
Zurich main station
Löwenstrasse Hall
(at the entrance to platforms 31–34)
Business hours
Monday to Sunday 7am – 9pm
Saturday and Sunday 8am – 8pm
Albisriederplatz
Albisriederplatz, VBZ-Ticketeria
Business hours
Monday to Friday 8am – 6.30pm
Saturday 9am – 4pm
Closed on Sunday
Bellevue
Bellevue, VBZ-Ticketeria
Business hours
Monday to Friday 9am – 6.30pm
Saturday 9am – 4pm
Closed on Sunday
Winterthur station
Bahnhofplatz Winterthur
Business hours
Monday to Friday 7am – 7pm
Saturday 9am – 4pm
Closed on Sunday
Adliswil station
SZU station
Business hours
Monday to Friday 7am – 7pm
Saturday and Sunday 8am – 6pm
Forch station
Forchbahn station
Business hours
Monday to Sunday 5am – 11.30pm
Paradeplatz
Paradeplatz, VBZ-Ticketeria
Business hours
Monday to Friday 9am – 6.30pm
Closed on Saturday and Sunday
The services at the ZVV-Contact customer centre
- ZVV and Z-Pass range
- Zone tickets from the neighbouring networks
- National tickets (incl. half-fare, GA etc.)
- Support in using the ZVV app
- Support with lost items
- Ticket sales for the VBZ Genuss-Linie (e.g. Fonduetram)
- Co-operation with external operators (e.g. Foxtrail)
- RailAway
- Receiving customer feedback