Travelling with a visual impairment
When print is too small or contrast too low, travelling on public transport can be a challenge for visually impaired passengers. Special features on ticket machines and accessible passenger information make travelling easier.
Planning
The easiest way to your trip via the ZVV app or online. The app, for iPhones and Android mobile phones, as well as the online timetable can take accessibility into account when searching. The ZVV website is optimised for screen readers.
Assistance at ticket machines
If you have difficulty buying a ticket from a ZVV ticket machine, you can call the customer service number ZVV Contact for assistance (daily from 06:00 to 22:00). Ticket machines can be operated remotely: to use this service, call the number printed on the machine and enter the machine code. These details are printed in raised letters on the machines.
The 4-quadrant mode on ticket machines is specially designed for the visually impaired. In 4-quadrant mode, ZVV machines display the most popular tickets in large letters in the four corners of the screen. In this mode, you can also select a voice output.
Tickets by telephone
Passengers in possession of a disabled person's card can buy network tickets by phone by calling the SBB Contact Centre on freephone 0800 181 181. Tickets are available immediately.
Online Ticketshop
You can buy ZVV tickets from your home through our online ticket shop. Some ticket types can be printed out. You can also order ZVV tickets by calling ZVV Contact on 0800 988 988 – tickets will be delivered to your address. You can use the ZVV app or the SBB app to download your ZVV ticket to your mobile phone. Of course, you can also buy a ticket at a ticket office or from a regional bus driver.
Use the front entrance
When boarding a tram or bus, use the front entrance. This will enable the driver to see you better, keep the doors open longer and assist passengers if necessary.
Markings for the blind
In stations, the start and end of stairs are marked in white. White safety lines on platforms indicate where it is safe to stand. Tactile safety lines are also used in many places.
Guidance systems in stations
Larger stations have guidance systems for visually impaired passengers. For more information on facilities for the visually impaired at specific stations, please contact the SBB Call Center Handicap by calling 0800 007 102 or visiting www.sbb.ch/handicap.
Passenger information
Travel information is displayed and announced in many stations and in almost all vehicles. In the event of service disruptions, please call ZVV Contact on 0848 988 988 for up-to-date information.
Emergency call buttons
In many trains, the emergency call buttons can also be used by people with speech or hearing difficulties.