Safety in the ZVV

In public transport, your safety is our priority. Learn what ZVV is doing to ensure a secure travel experience. Below, you’ll find useful tips and emergency contacts in case you feel unsafe or encounter an emergency situation.

S-Bahn

  • Transport Police Emergency Number: 0800 117 117
  • Use the emergency call points located at the entrances of vehicles.
  • In the night network, contact the security personnel.
  • All night S-Bahn trains are accompanied by security teams.

Bus and Tram

  • Police Emergency Number: 117
  • Drivers are available to assist with quick information or emergencies. They can request professional help when needed and direct you to the right authority.
  • Choose a seat near the driver if you feel unsafe.

How You Can Help

  • Stay Vigilant: Don’t look away if you witness an assault or vandalism.
  • Raise the Alarm: Alert authorities immediately.
  • Avoid Risk: Don’t put yourself in danger.
  • File a Complaint: If you’re a victim of theft or an assault, report the incident promptly and ask witnesses to share their observations with the police.
  • Be a Witness: If you observe something, share your information—it can be crucial. Public spaces thrive on vigilance, not anonymity or indifference.

ZVV Security Organization

The ZVV’s security is managed by the Transport Police, a dedicated security and prevention service, and control teams. These units work 24/7 under the command of the SBB Transport Police to respond to incidents effectively.

All members of the security team wear high-visibility yellow vests.

Transport Police

Over 40 transport police officers patrol the ZVV network. They are specially trained for public transport operations, working closely with other police forces to address violations promptly.

Their presence helps identify and resolve problems early. The Transport Police and Cantonal Police jointly assess safety conditions and implement necessary measures.

Security Service

Supporting the Transport Police, over 200 security officers patrol vehicles and stations in pairs. They enhance safety with their presence and are available to assist passengers.

Night Network Team

Every S-Bahn train in the night network is accompanied by security personnel who patrol the trains and oversee stations. Security officers also monitor night bus routes.

These patrols are supported by additional teams from the Transport Police, Security Service, and Control Service. Coordination with other police forces ensures safety throughout the night network.

Video Surveillance

Most public transport in the ZVV area is equipped with video surveillance to enhance the safety of passengers and staff and to support the work of the security team.

Vehicles and stops with video surveillance are marked with a camera sticker. All S-Bahn trains and many buses and trams are already equipped.

Recorded video data is automatically deleted unless an incident is reported or detected. In cases of investigation, privacy measures are in place in accordance with data protection guidelines.

For more information on video surveillance, contact ZVV-Contact at 0800 988 988.