Check-in ticket: limitations

The check-in ticket is a new feature of the ZVV ticket app. This means that occasional irregularities may still occur. Some limitations are known. Please take these into account when using the check-in feature.

ZVV Day Pass

When a customer uses two or more single journeys within the same zones, a check-in Day Pass will be charged. This is limited to one calendar day (valid until 5 a.m. the following day), making it 10% cheaper than the ZVV 24-hour ticket. The 24-hour ticket is not available as a check-in ticket, as check-in tickets are charged by the day. Click here for a price overview.

ZVV 9 O’Clock Day Pass

The 9 O'Clock Day Pass is only valid for journeys that start at or after 9.00 according to the timetable. Journeys that start before 9:00 according to the timetable, but actually start after 9:00 due to a delay, are not covered by the 9 O'Clock Day Pass.

Albis Day Pass

The Albis Day Pass is not yet available.

Special fares

Single journeys on the Polybahn and the Horgen-Meilen ferry are charged according to the normal ZVV zone tariffs.

Class changes

Class changes are not yet possible. The customer must specify the class in which he/she wishes to travel when checking in. The billing process does not automatically take into account if there is no first class available on the means of transport (e.g. tram or bus).

Please also note that if a passenger has already travelled in second class in one zone, checks out and then checks back in first class, a first class fare will be charged for the current and subsequent zones. This also applies if the passenger has a second class travelcard in their possession: in this case, the passenger will not be charged for a change of class, but for a full first class ticket.

SBB supersaver tickets

SBB Supersaver Tickets are not yet available through this channel. Offers are subject to availability.

Price optimisation

As part of the national market test, price optimisation will only be applied on a daily basis. This is in line with industry practice. This means that no monthly ticket will be charged if the total price charged in a month is higher than the price of a monthly ticket. The same applies to multiple-journey tickets. In the current phase, the check-in function is primarily aimed at passengers who use public transport only occasionally.

Single journey within the ZVV network lasting over two hours

In exceptional cases, a regular single ticket is valid for more than two hours. This is the case if the fastest possible seamless connection from a starting point to a destination within the ZVV network takes longer than two hours. These exceptional cases cannot be handled by the check-in function, which will therefore charge a day ticket even though the applicable fare is for a single journey. In this case, the customer can request a refund from customer services.