- en
- Service
- Customer service
- Submit a photo for your SwissPass
Submit a photo for your SwissPass
To issue your SwissPass, we need a new photo of you.
You can either submit a digital or a physical photo. The photo has to meet certain requirements regarding dimensions, quality and content. The requirements for digital and physical images can be found here (German only).
Submit a digital photo
Send your photo with your surname, first name and date of birth by e-mail (file format JPEG, max. 1 MB) with the subject «Photo SwissPass» to contact@zvv.ch.
Submit a physical photo
You don't have a digital photo? No problem! You can also send us a passport photo.
- Write your surname, first name and date of birth with a felt-tip pen on the back of the passport photo.
- Print this photo receipt (German only).
- Stick your photo onto the photo slip and complete your details.
- Send your photo to ZVV-Contact, P.O. Box, 8040 Zurich or hand it in at a sales outlet. The photo will be digitalised and stored electronically. The original passport photo will then be destroyed. There is no right of return.
You will receive your SwissPass within approximately five days. After completing the purchase you will receive a transitional SwissPass with a validity of 14 days. With it you can start your journey right away.