Purchase of tickets

With the ZVV self-service channels, you can buy your tickets quickly and easily. However, the ZVV also provides various ticket purchase options for passengers with physical disabilities.

ZVV app, Check-in ticket and online ticket shop

• The easiest way to buy single tickets, multi tickets and travelcards is the ZVV app.
• If you don't want to worry about zone plans and fares at all, you can travel with the ZVV check-in ticket. Simply activate the check-in function before boarding.
• You can buy and print ZVV tickets from home in the online ticket shop.

Telephone customer service and telephone tickets

• Tickets can be ordered at ZVV-Contact. They are immediately loaded onto your SwissPass.
• Passengers with an «Identity card for disabled passengers» can also buy ZVV tickets by telephone on the free number 0800 181 181 (SBB Contact Center). The tickets are available immediately.

Telecontrolled ticket machine

Customers can receive support by phone when purchasing a ticket at any ZVV machine. You can call the free service line indicated on the ticket machine and have our customer service assist you. A member of our support staff takes over the telecontrol of the machine and guides you through the ticket purchase. The desired ticket is issued directly on site. The customer can pay for the ticket directly at the machine with cash or by using the usual credit or debit cards.

This service works for ZVV and SBB machines in the ZVV territory. You can find the telephone numbers directly at the ticket machine. The service is available daily from 6am to 10pm. At the ticket machine, you can buy almost the entire ZVV ticket assortment.

Telephone support at the ticket machine

ZVV machine
0800 007 999

SBB machine
0800 11 44 77

4-quadrant modus

Visually impaired passengers can use the «4-quadrant» modus on the ticket machine with enlarged text and voice output.

The 4-quadrant modus displays those four tickets which have been sold most at the location concerned, in an amplified shape in four quadrants. Along with the 4-quadrant display, on request the text displayed is also announced via audio.

Counter and disability card

For a personal consultation, the employees are available at various staffed counters. Here you will find a list of the sales outlets in the ZVV.

Disabled people living in Switzerland can take an accompanying person and/or a guide dog with them free of charge with the corresponding «Identity card for disabled passengers» (accompanying card). Either the traveller or the accompanying person must be in possession of a valid ticket. You can find further information on how to obtain the accompanying card here.

Wheelchair

Wheelchairs are transported free of charge if the user travels with it and safety is guaranteed.