Safety in the ZVV network

The S-Bahn

• Transport police emergency number: 0800 117 117
• Use the emergency intercoms in the entrance areas of carriages.
• When travelling on the nighttime network, contact the Security Service
• All nighttime S-Bahn trains are staffed.
  

Bus and tram

• Police emergency number: 117
• Tram and bus drivers can provide brief information and assist in emergency situations. Drivers are aware of how to request expert assistance in emergencies and direct passengers with questions to the right help desk.
• If you feel unsafe, choose a seat near to the driver.

Please help us.

• Stay alert: Do not look away if you witness a personal assault or act of vandalism. 
• Raise the alarm immediately, but do not put yourself in danger under any circumstances.
• If you are a victim of theft or assault, file criminal charges immediately. Put yourself forward as a witness if necessary and ask other witnesses to tell the police what they saw.
• Put yourself forward as a witness if you see an incident. The information you provide is critical: After all, a climate of anonymity and indifference makes an ideal breeding ground for crime.

Security organisation

The ZVV security organisation comprises the transport police, a security/preventive service and the inspection service, all of which are on duty around the clock.

The various units are organised and coordinated under the command of the SBB transport police, which ensures interventions are appropriate to the situation.

All staff of the new security organisation wear light yellow waistcoats.

Transport police

More than 40 transport police officers are stationed in the ZVV network for the safety of passengers. Transport police officers are specially trained for deployment on public transport. They work closely with other police officers to penalise violations.

The presence of the transport police enables us to identify and resolve problems early. The Cantonal Police and transport police are working together continuously to analyse the security situation and enact necessary measures.

The Security Service

The Security Service provides support to the transport police. More than 200 employees, mostly working in pairs, patrol vehicles as well as rail and bus stations. Their job is to enforce security by maintaining a presence and applying specific skills.

Needless to say, they are on hand to offer passengers advice and guidance as required.

The nighttime network team

All S-Bahn trains in the nighttime network are staffed by the Security Service, which patrols trains and checks stations while at stops. The Security Service is also active on night bus routes.

Vehicle patrols are regularly supported by other teams from the transport police, Security Service and the inspection service. Of course the security organisation also works closely with other police organisations in the nighttime network.

Video surveillance

Most public transport vehicles in the ZVV area are equipped with video surveillance. This is for the safety of passengers and drivers and to support the work of the security organisation.

Video surveillance supports the work of our employees. All vehicles and stops with video monitoring are indicated with a sticker of a video camera. At present, all S-Bahn trains and some buses and trams are monitored.

Where no vandalism or other criminality is recorded or reported, video data is automatically deleted on a continuous basis. Where recordings need to be evaluated, the requisite privacy protection precautions have been put in place in partnership with data protection officers. For more information on video surveillance, please call ZVV Contact on 0800 988 988.